【ノート】
◎This slide explains our initiatives to enhance basic quality.
◎Since fiscal 2017, the ANA Group has engaged in initiatives to solidify our management platform as preparation for our next growth stage.
◎The first measure is “Stand firm on Safety”. Safety is our promise to the public and is the foundation of our business. I order all Group members to prioritize safety in everything we do.
◎The second measure is “Improve quality and services”. As we prepare to head into a new growth stage, we will aim to improve customer convenience while offering superior quality.
◎The third measure is “Secure and develop human resources.” In addition to securing human resources to support future growth, through effective education we will foster the development of future Group leaders. We will increase productivity by enhancing motivation for each employee.
◎The bottom graph shows the status of investments and expenses related to these initiatives. We implemented nearly 40 percent of annual planned investments during the first half and will also continue as planned during the second half.
◎Please turn to Page 9.