2019_2q_anahd_e
8/23 - Enhancing Basic Quality(2)

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【ノート】
◎Next, I will introduce some of our initiatives related to enhancing basic quality. ◎To address safety, we are conducting detailed maintenance work based on ANA internal standards, which require a shorter cycle of engine inspection compared to the manufacturer recommended standards. We are enhancing safety initiatives, including using mobile terminals to share flight and maintenance information in real time. ◎We are addressing quality and services by completing the installation of in-flight Wi-Fi internet services on nearly 80 percent of applicable aircraft. On the Domestic Business, we are improving customer convenience by offering free Wi-Fi service, expanding in-flight entertainment, and installing seat monitors. We are enhancing Universal Services by renovating airport counters and boarding gates to provide a more pleasant boarding experience for customers including wheelchair passengers. We will continue to enhance employee training as we aim to provide the world’s best Universal Services. ◎We are proactively engaged in hiring personnel for future growth. We conduct personnel development for ANA pilots based on long-term 10 year personnel plans. For the LCC business, Peach Aviation will also begin its internal pilot development program. We are also in the process of constructing an ANA Group Training Center, which will bring together training for all sorts of occupations, including pilots, flight attendants, mechanics, and airport ground staff, in a single location. In addition to centralizing the multiple training facilities located around Haneda Airport, we will adopt advanced technologies and equipment like VR & AR, to improve the quality of our training. This will enable us to simultaneously pursue human resource development and safety improvements. Furthermore, we will utilize AI and IoT, such as introducing automated baggage check-in systems at domestic airports, to improve productivity. ◎Please turn to Page 10.