【ノート】
◎This slide shows our initiatives related to Safety, Quality, and Services.
◎In terms of Safety, we are dealing with the Boeing 787 engine issues. We implemented planned flight cancellations in the 2018 summer schedule. However, we revised ASK for international routes in the 2018 winter schedule, minimizing the impact on operations.
In fiscal 2019, we will give priority to operations stability. We will limit usage of certain Boeing 787s, conducting upgrades as a permanent resolution. At the same time, we will improve conditions to avoid any obstructions to operations. By fiscal 2020, we will put all Boeing 787s into service, pursuing our growth strategy under perfected systems.
◎In terms of Quality and Services, we intend to improve basic quality.
This fiscal year, we are making investments in customer convenience as defined in our plan. As one result of our efforts, ANA was recently named No.1 among Asia-Pacific Major Airlines (Network Category) and No.3 in the world (January-December 2018) for on-time arrival performance on domestic and international routes by Flight Stats, Inc. of the U.S. We have also improved our scores on customer satisfaction surveys. We intend to take a major leap forward in quality to achieve our fiscal 2020 interim goals for punctuality and customer satisfaction, which include stabilizing our aircraft operations.
◎Please turn to page 7.