【ノート】
◎ This slide describes our progress related to strategic topics heading into fiscal 2020.
◎ This fiscal year is a year in which we will complete the finishing touches on Safety, Quality and Services. As for the Boeing 787 engine issues, we are making steady progress in installing the upgraded parts received. We intend to continue to procure parts from the engine manufacturer as planned, having all aircraft ready for service by the end of this fiscal year.
◎ In connection with Basic Quality in ANA international routes, we are introducing aircraft with new products on the Haneda-London route. Our THE Suite First Class service offers a relaxing space worthy of a five-star hotel. Our THE Room service in Business Class offers one of the largest private spaces and levels of comfort in the industry. Both services have enjoyed a strong positive response from our customers. By the end of this fiscal year, we plan to roll out these services on our New York and Frankfurt routes. In our ANA domestic services, we are introducing ANA FAST TRAVEL at Osaka (Itami), Okinawa (Naha), and other major domestic airports for simpler, easier, smoother passenger boarding.
◎ Meanwhile, to secure and train human resources, we are hiring more cabin attendants and airport ground staff.
In terms of human resources training, we opened the ANA Group Training Center, ANA Blue Base. Using leading-edge training facilities, we are instilling an organization-wide culture of safety, which is the foundation of our business. At the same time, we are fostering people who will take the lead in improving the ANA Brand.
◎ Our steady progress in these initiatives will be a major bridge toward growth in the next fiscal year and beyond.
◎ Please turn to page 9.